Changing a pickup time or address
Call 0421 807 027 and give the name the booking was made under, the original pickup time and what needs to change. Dispatch updates the job and reconfirms the new details with you before ending the call.
If the new address changes the distance materially, you will be told the revised fixed price at the same time rather than finding out at the end of the trip.
Cancelling
Cancel by phone as soon as you know. There is no cancellation charge on a standard booking cancelled before a driver has been dispatched to you.
For pre-booked airport transfers, cancelling the night before is preferred so the slot can be released to someone else.
Delayed flights and running late
Airport arrivals booked with a flight number are tracked automatically — you do not need to call if your plane is late. The pickup moves with the actual landing time and there is no charge for the gap.
For non-airport bookings, a quick call is enough. Dispatch will hold or re-time the car rather than mark you as a no-show.
Confirming a booking or checking where the car is
You receive confirmation when the booking is made and driver details before pickup. If you have not received them, or the pickup time is close and you want to check, call dispatch and they will read back the job and the allocated vehicle.
On the day, dispatch can see the car's progress and give you a realistic arrival time rather than a moving estimate on a map.
Receipts, lost property and feedback
Ask the driver for a tax receipt at the end of the trip, or call dispatch afterwards with the booking details and we can reissue one.
For lost property, call as soon as you notice. The booking record identifies the exact vehicle and driver, which is usually enough to recover an item the same day. Feedback on a trip goes to the same number.