Privacy Policy & Collection Statement
This Privacy Policy explains how CabTaxi Melbourne collects, uses, stores and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: May 2026
1. Collection Statement
When you book a taxi with us — by phone, website form or in person — we collect personal information that is reasonably necessary to provide the service. This usually includes:
- Your name and contact phone number
- Pickup and destination address
- Date, time and any special booking requirements (e.g. child seat, wheelchair access, flight number)
- Payment details where you pay by card, Cabcharge or MPTP
- Location data during the trip for dispatch and safety
If you choose not to provide this information, we may not be able to dispatch a vehicle or complete your booking.
2. How we use your information
- To dispatch the nearest available driver and complete your trip
- To process payment and issue receipts
- To contact you about your booking (e.g. driver ETA, vehicle details)
- To handle complaints, lost property and safety incidents
- To comply with Commercial Passenger Vehicles Victoria (CPVV) and other legal obligations
3. Disclosure
We disclose your information only to:
- The driver allocated to your booking
- Payment processors and corporate account providers (e.g. Cabcharge)
- Government regulators and law enforcement where required by law
We do not sell your personal information.
4. Storage and security
Personal information is stored on secure systems hosted in Australia. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification and disclosure.
5. Cookies and website analytics
Our website uses cookies and analytics tools to understand how visitors use the site and to improve the booking experience. You can disable cookies in your browser settings.
6. Accessing or correcting your information
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time.
7. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Contact
Email Cabtaximelbourne17@gmail.com or call 0421 807 027.